Our thoughts are with all our valued customers in these uncertain times. Now, more than ever, we can appreciate how small the world truly is and the importance of working together to protect one another.
Having listened to 1000’s of our clients over the last couple of weeks and given how many of you have had to close the doors of your business during the lock down or are operating with only a skeleton crew the overwhelming conclusion to support our customers is for us to suspend all deliveries from 1st April until the government has brought the lock down to an end.
There is no need for you to do anything at this time and you will not be charged for your subscription during this pause in supply. However, if you do have any questions you can email us at email@example.com and we promise to get back to you within 48 hours. Unfortunately, we are unable to answer telephone calls as we, like so many of our customers, have had to cut back our staffing levels in order to help us manage this unprecedented situation.
Magazine Pack subscriptions are delivered altogether in one easy to manage pack by secure carrier each month. Delivery is FREE of charge to mainland UK. For delivery to Isle of Man, Isle of Wight, the Scottish Isles and Northern Scotland including Inverness and the Western Isles, there is a £3 per month surcharge. For delivery to Channel Islands (Jersey & Guernsey) there is a £5 per month surcharge. We use a track and trace delivery service, and you will receive an email when your parcel has been dispatched each month. If you would like to know the status of your delivery you can either log in to your account and use the tracking facility or call customer services on 0208 974 3970.
Magazine deliveries commence on approximately the 15th of each month for the next month's issues. The timing of your delivery will depend on the publication dates of the titles you have chosen. If you place an order by the 25th of the month, you will receive your first delivery the following month. Your magazines will be dispatched as soon as all the magazines you have chosen are in stock. If you require more detailed information including publication dates and your dispatch date please call customer services.
The "Kids Pack" magazine supplement is delivered together with your main Magazine Pack subscription. This item cannot be ordered separately.
Weekly Magazines - customers who have ordered one of our monthly magazine packs, can add a subscription to any of our weekly titles on offer, such as Grazia, Hello & Heat. These subscriptions are NOT delivered with your monthly Magazine Pack order; they will be delivered every week direct to your business from the publisher by Royal Mail.
Magazine racks are delivered by secure carrier and require a signature on arrival. If you are not present at the delivery address when they arrive a card will be left and you can re-arrange delivery at a more convenient time. Your rack will be dispatched within 2 working days of the order being placed and delivery could take 2-3 days. We will email you once it has been dispatched.