FAQs

If there is a particular magazine not shown on our website that you require please email us directly on sales@dltmedia.co.uk

If you would like order a multiple of magazines not indicated on our website, or would like to order multiple packs for multiple locations, please contact our sales team directly on sales@dltmedia.co.uk or call us on 020 8974 3970 and we can adjust your package(s) to suit your requirements.

There are a couple of common reasons for this:

1. Publisher schedules
   Some publishers release magazines as the current month instead of month-ahead. This is still the most up-to-date issue available.
2. Weekly magazines
   For weekly titles (such as Grazia, HELLO!, or Heat), we send the issue that has been published closest to the time your box is packed.

If a title hasn’t been included in your box, it’s usually because the next issue hasn’t been published yet. When this happens, the title should still show as current in your picking notes.

Not all magazines are published every month. You can check how often a title is released by searching for the desired title and clicking on it. If you’d like to receive the maximum amount of magazines in your box every month, we recommend choosing titles that are published 12 times a year.

We don’t include substitute titles when an issue hasn’t been released. This is because our pricing is based on giving you the flexibility to choose and swap the titles you love, alongside delivery. It also means our packages are often better value than individual subscriptions, while still providing the same number of issues published by the publisher (however frequently they choose to publish).

If you are on a bespoke (custom) package, where your titles and pricing are individually selected, changes cannot be made directly online. Please email info@dltmedia.co.uk with the changes you’d like to make and our team will confirm any pricing adjustments.

If you are on a Pre-Select Package, your titles are chosen based on what best suits your business or client type. If you’d like to change your selection, you can browse our available options here:
Pre-Selected Magazine Packs

Once you’ve chosen a new pack, simply email us and we’ll take care of the rest.
You can also switch to a Custom Package here:
Create Your Own Magazine Pack

Please note: Any changes made after the 1st of the month will take effect from the following month’s delivery.

To view or change your magazine titles, log into your online account at www.dltmagazines.co.uk using the person icon in the top right corner.

If you need help accessing your account, please contact info@dltmedia.co.uk

We do not supply cover mounted items with the magazines in order to secure the lowest possible rates with publishers.

You can view and download your invoices by logging into your online account at www.dltmagazines.co.uk (UK) https://dltmagazines.ie/ (Ireland).
Click the person icon in the top right corner and sign in using the email address linked to your account.

If you’re not sure which email is linked to your account or you need to reset your password, just email us at info@dltmedia.co.uk and we’ll be happy to help.

You can update your payment details at any time by logging into your online account.

If you’d prefer to update your details using a Direct Debit mandate form, or if you’ve forgotten your login, simply email info@dltmedia.co.uk and we’ll send one to you.

You can also call us on 020 8974 3970 and our team will be happy to update your payment details over the phone.

We offer various flexible payment methods; you can pay on invoice, by credit/debit card or by Direct Debit.

We accept Visa, Visa Debit, Maestro, Mastercard and Mastercard Debit. Unfortunately we cannot accept American Express.

If you choose to pay by Direct Debit, you can choose your payment frequency – either monthly or quarterly.

To complete a Direct Debit instruction online, please ensure you have your bank account details ready. If you do not have your bank details available with you, please contact us so that we can send you a DD mandate form.

• Phone: 020 8974 3970
• Email: info@dltmedia.co.uk

VAT rates for magazines are charged accordingly:

• 0% VAT for UK
• 9% VAT for Ireland

This will be reflected in your invoice.

Standard VAT 20% applies to all our other products such as magazine racks and magazine protectors.

If your Direct Debit was set up on or after the 16th of the month, you may see two payments taken a couple of months later. This is because payments set up after this date miss the bank’s processing cut-off for the following month, so the missed payment is collected alongside the next one.

This is explained in your Direct Debit Advance Notice, which is sent when your subscription is first set up. After this, payments will continue monthly as normal.

For recurring card payments made online, the first payment is taken on the day you sign up, and then ongoing payments are taken on the 1st of each month. This may result in two payments being taken close together initially and simply means your subscription is paid in advance.

If you’d like further clarification, please contact us at info@dltmedia.co.uk

You can update your contact details by logging into your online account at any time.

If you’ve forgotten your login details, just email info@dltmedia.co.uk or call us on 020 8974 3970, and we’ll be happy to assist.

To set up your online account, simply find your subscription confirmation email and click the link inside to create your password.

If you can’t find this email, no problem. Just contact info@dltmedia.co.uk and we’ll resend your login details.

To place a subscription order, simply click on “Magazine Packs” and browse the packages available.

• Custom packages:
  Choose the custom package that suits you, select your preferred titles, confirm your choices, and enter your details. Once completed, your order will be sent through to us.
• Pre-selected packages:
  Select the package you’d like, add it to your basket, and enter your details to complete your order. This will then be sent through to us for processing.

If you’d prefer to place your order over the phone, please feel free to call us on 020 8974 3970, and a member of our team will be happy to help set this up for you.

If you’re interested in a print and digital bundle, please give us a call and we’ll be happy to arrange this for you.

If you have an annual subscription with us, you will be notified 2 months prior to the end of your subscription notifying you that it is about to expire.

If you wish to cancel your subscription at your current stage, or change any titles – please contact us:

• By phone 020 8974 3970
• Email us at info@dltmedia.co.uk

If you wish to continue with your subscription you do not need to take any action, it will auto-renew to the following year.

30-day rolling subscriptions will also continue until you notify us that you wish to cancel.

Interested in adding Digi-Hub to your subscription? (for just a small additional fee): Digi-Hub is an online entertainment platform offering magazines, newspapers, daily puzzles, games and much more. If you are interested or would like to find out more, click here for more information, or if you’d like to receive more magazine titles, simply email sales@dltmedia.co.uk or call us on 020 8974 3970, and our team will assist you with your upgrade.

Cancelling a subscription

To cancel your subscription, please email info@dltmedia.co.uk with your client details.

Please note the following notice periods apply:

• Monthly subscriptions: 30 days’ notice
• Bespoke and group bundles: 3 months’ notice
• Annual subscriptions: These will be set to non-renewal at the end of the term

We offer both 30-day rolling subscriptions and an annual subscription, which offers greater savings.

Annual subscriptions must be paid for in advance, however for both the 30-day rolling and annual subscription, if you choose one of our Custom Magazine Packs, you can change your titles as often as you like.

If you place your order online, you will receive an email confirming receipt of your order. Following that, when your order is placed into our system you will have your subscription in detail re-confirmed by email. It is very important that you check the details of the confirmation, particularly the selection of titles and delivery address, and notify us immediately if there is any incorrect information.

You can track your delivery by logging into your online account and visiting the Orders section. Your most recent tracking number will appear at the bottom of your order list.

All UK deliveries are handled by Yodel, who will send tracking updates to the email address linked to your account so you can manage your delivery easily.

You can update your delivery address by logging into your online account and editing your details.

If you have any trouble accessing your account, just contact info@dltmedia.co.uk, and we’ll be happy to help.

• UK deliveries: Typically arrive between the 12th and 22nd of each month
• Ireland & Europe: Usually arrive between the 20th and the end of the month

Magazines are dispatched using the most recent issues published up to our mid-month packing date.